Non seulement, on ne peut jamais diminuer la complexité (seulement la reporter soit sur l'utilisateur soit sur l'outil), mais en plus si on l'allège côté utilisateur, cela aurait tendance à amener des usages plus complexe et donc augmenter la complexité globale.

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Tog’s Paradox (also known as The Complexity Paradox or Tog’s Complexity Paradox) is an observation that products aiming to simplify a task for users tend to inspire new, more complex tasks. It’s one of the key reasons for the symptom of requirements changing after delivery in enterprise software products, and for feature creep in consumer products. Tog’s Paradox also explains why it’s futile to try to completely nail down requirements for a software product, as the product itself will have an impact on the users, causing them to demand new functions.
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